spc tracking area

Staff

Groups and Roles

Group	Role	Assigner	Assignee	Comment
SPConference	Everyone	Emmie	Participants (~150)	For qualified registrants to have conference region access and expo build rights
	Host	Padula	Hosts (6)	For qualified staff who need the title, "HOST"
	Moderator	Padula	Moderators (6)	For qualified staff who need the title, "MODERATOR"
	Event Transcriber	Padula	Event Transcriber (1)	For qualified staff who need the ability, "Join Group Chat" and the title, "EVENT TRANSCRIBER"
	Registrar	Sitearm	Emmie
	Staff Manage Stuff	Sitearm	Padula
SPConference Manager	Staff Stuff	Padula	Event Staff (13)	For qualified staff to have conference region access and staff communication rights
	Everyone	Sitearm	Staff
	Staff Manage Stuff	Sitearm	Padula
	Build Stuff	Sitearm	Kaimi, Zealous

Event Staff Status

No.	Name	Interested and Available?	NDA?	Oriented?	Role?	Tuesday 16-Jun	Thursday 18-June
01	Cher Harrington	Yes	Yes	1;2	Moderator	X	X
02	Roisin Ballyhoo	Yes	Yes	1;2	Host	X	X
03	Bibi Bayliss	Yes	Yes	1;2	Moderator	X	X
04	Spook Maroon	Yes	Yes	1:2	Moderator	X	X
05	Ginger Marseille	Yes	Yes	1;2	Host	X	X
06	Bet Philter	Yes	Yes	1:2	Event Transcriber	X	X
07	Saxet Uralia	Yes	Yes	1;2	Moderator	-	X
08	Arian Writer	Yes	Yes	1;2	Host	X	X
09	Ladyslipper Constantine	Yes	Yes	1:2	Host	X	X
10	Motorato Ware	Yes	Yes	1;2	Moderator	X	X
11	Sunqueen Ginsberg	Yes	Yes	1;2	Host	X	X
12	Bree Birke	Yes	Yes	1;2	Moderator	X	X
13	Rick Burton	Yes	Yes	1:2	Host	X	X

Event Staff Work Agreement

Event Staff is responsible to Event Staff Manager for agreed work provided on agreed timeline and specification:
. Attend Orientations
. Provide Signed Agreements
. Follow Host/Transcriber Job Checklist
. Host/Transcribe at Event on:
+ 16-Jun 7:30am SLT to 11:30am SLT
+ 18-Jun 7:30am SLT to 11:30am SL
. If cannot Host/Transcribe, give at least two days advance notice

Signed: __
Date: __

Event Staff Manager is responsible to Event Staff for clear work specification, feedback, approval, and payment when due:
. Provide Orientation before Event
. Provide Host/Transcriber Job Checklist
. Provide Support at Event on:
+ 16-Jun 7:30am SLT to 11:30am SLT
+ 18-Jun 7:30am SLT to 11:30am SL
. Pay agreed professional fees

Signed: Padula Bing
Date: 13-May-2009

Event Staff Orientation Agendas

Session	Prerequisite	Location	Outcomes
1 - All	. Interested and Available Both Dates (16-Jun and 18-Jun) . Willing to Sign Confidentiality Agreement . Receive Confidentiality Agreement to Sign . Signed Confidentiality Agreement Received OK	-	Staff receive basic orientation: . Understand Host and Transcriber Roles . Understand Professional Fees To Be Paid . Clarifying Questions and Discussion . Reconfirm Interest and Availability . Get Email Addresses . Paid For Orientation Time . Receive Work Agreement to Sign
2A - Hosts 2B - Transcribers	. Willing to Sign Work Agreement . Receive Work Agreement to Sign . Signed Work Agreement Received OK . Added to SPConference Managers Group	SPConference Region	Staff confirm and practice respective conference roles: . Understand Region Layout + Location of Presentation Areas + Arrangement of Breakout Areas . Practice Use of Media Viewing Settings . Get Skype ID's . Practice Use of IM and Skype . Clarifying Questions and Discussion . Paid for Orientation Time
Conference	. Signed Confidentiality Agreement Received OK . Signed Work Agreement Received OK . Added to SPConference Managers Group	SPConference Region	Successful conference sessions: . Guests able to see and hear speakers and live Q&A . Guests' questions forwarded to speaker moderator . Guests able to participate in breakout sessions

Comments to Oriented Staff just before Day One

Staff:

Remember we are staff members of the Linden Lab Solution Provider Conference. It is the first of its kind and we are excited to assist in bringing this forth! Using a little bit of common sense will go a long way to ensure a smooth conference.

In addition to our being a special Event Staff for a special Conference, remember these are Special Participants - they're professional developers (Solution Providers) with many successes listed on the SL Grid Web Site who've paid to be a part of this conference as part of their professional and business development.

Please use the SPConference Managers Group IM to report issues, concerns. All of the moderators and hosts and staff are able to read and respond in this Group. Please note that Glenn Linden is also in that group.

Please do not unnecessarily ruffle the participants by reporting issues in open chat that are better reported in the SPConference Managers Group. For example, if you are having an issue with seeing the video stream, that group is a great place to request assistance.

Likewise if the need arises to speak to a participant concerning an issue, it is best to handle this in private IM.

"Be flexible. We're well prepared. Be prepared for some chaos, it's part of the process. Keep calm and keep them calm. All is well!"

Script for Talking to Candidate Event Staff

Hello! I am recruiting event staff for a two-day conference to be held mid-June. I am inviting you to be on the event staff because:
__ I know you.
__ You have been recommended to me by __.

The conference is for Second Life Developers only. It is being managed by Linden Lab. The conference dates are Tuesday June 16 and Thursday June 18, and the times are 8-11am SLT.

Would you be interested and available?

__ NO
No Problem! Thank you for your time!

__ YES
Great! There are two Orientations before the conference, a half hour each, and you will be paid for your time at the Orientations as well as at the conference.

Because the conference will address sensitive information for Second Life Developers, Linden Lab is requiring that all participants and all event staff each sign a Confidentiality Agreement with Linden Lab.

Would you be willing to sign a Confidentiality Agreement?

__ NO
No Problem! Thank you for your time!

__ YES
Great! Here is a notecard with the Orientation Agendas.
[Give notecard, Event Staff Orientation Agendas]
I will need your email to send you the Confidentiality Agreement.
[Get email address]
I will contact you shortly to arrange the first session. Thank you!
[Send Confidentiality Agreement.]

Host/Transcriber Job Checklist

Hosts (9)
. Wear group tag, "Conference Staff"
. Greet audience as they arrive; assist with information; assist with audio video settings; assist with troubleshooting
+ Need Preferences - A/V "On"
+ Need Preferences - Logging "On"
+ Need Preferences - Graphics "Low"
. Stay in touch with Event Staff Manager throughout event on SPConference Managers group IM

Moderators (9)
. Wear group tag, "Conference Staff"
. Assist hosts with audience during speaker presentations
. Receive and forward audience questions for speakers during Q&A:
+ Copy questions from IM to Skype
+ Need Skype Account
+ Need Preferences - A/V "On"
+ Need Preferences - Logging "On"
+ Need Preferences - Graphics "Low"
. Stay in touch with Event Staff Manager throughout event on SPConference Managers group IM

Event Transcriber (1)
. Recording speakers' answers in text chat
. Type answers summarized, live into SPConference group IM for attendees to read
+ Need Preferences - A/V "On"
+ Need Preferences - Logging "On"
+ Need Preferences - Graphics "Low"
. Stay in touch with Event Staff Manager throughout event on SPConference Managers group IM