Sustainable Business Project Design in Second Life - Planning for Efficiency and Aesthetics

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Submitted for inclusion in SLCC Business Track

by Sitearm Madonna
sitearm@gmail.com
Siterma Second Life Virtual Worlds Projects
Consultants and Expeditors
www.siterma.com
281-755-2201 (cell)
sitearm (yahoo and skype)

FORMAT: PAPER PRESENTATION; 20 MINUTES PLUS QUESTIONS

Summary:

This paper presents lessons learned from business consulting and project management for the Dublin and Diegoland themed entertainment sims. A recurring issue with business projects in Second Life is, "I have great builds but terrible traffic. Nobody comes back to my sims!" Achieving sustainable high traffic requires improved social as well as structural planning. This paper addresses improvements in structural planning. A discussion of improvements in social planning is presented separately.

Achieving sustainable return on investment over time, including high traffic, requires efficient resource use, attractive and immersive aesthetics, and planning for room for growth. The importance of attraction and aesthetics to achieving high returns is clear in entertainment businesses. The importance of efficient resource use and maintaining room for growth is clear in all businesses.

A model process for planning is presented which addresses both social and structural elements. Approaches for assuring efficient resource use and attractive aesthetics, including scale modeling and custom terraforming, are discussed. Development data and learnings for two popular entertainment sims are provided for use by organizations planning projects in Second Life for the purpose of reaching additional audiences with their messages and services.

Outline:

Elements of a Sustainable Second Life Business Project
The following elements should all be addressed for a comprehensive, successful and sustainable Second Life business project design:
. Concept Planning . Resourcing . Architectural and Landscape Design . Project and Development Management
. Attraction Promotion & Operation . Retail Promotion and Operation . Residential Promotion and Operation
. Business Promotion and Operation . Media Relations . Real World / Virtual World Interfaces
. Promotional Photography . Promotional Copyedit . Event Production . Simulcast Production
Measures of success for a sustainable business project in Second Life include:
. Continuous Use Over Time (Recurring Resident Traffic)
. Return Exceeding Cost Over Time (Positive Owner Cashflow)
. Efficient Use of Resources Over Time (Staff and Machine)
. Recurring Positive Publicity (In World and Real World)

Master Planning Flow Chart
The following master planning flow chart summarizes learnings to date in how a business consultant and project manager might interact with clients and contractors to achieve a successful implementation in Second Life that meets design goals a year and later after startup.
The high level concept is the overarching organizing principle. The high level plan specifies metrics of success including financial, traffic and publicity goals over time. The detailed component plans address timeline, cash flows, build lists, resource use, contractors, and staff per standard business project management methods.
Due to the relative newness of construction projects in virtual reality, this planning flow chart emphasizes the use of scale models not only of buildings but of terrain (terraforming) in Second Life master business projects. The use of scale models allows visualization with client and contractors for improved resource use and aesthetics and can decrease net  implementation time.

Projects Implemented Using Master Planning Methods
. DublinSL - Dublin Sim recreates the look and feel of the city of Dublin, Ireland. DublinSL opened on 29th April, 2006 and is regularly featured in worldwide print, web, and television media. Its immediate popularity was due to its unique, photorealistic build emulating real world streets and buildings of Dublin. Its recurring success, over a year later, is due to its Operating Plan which includes innovations such as the Dublin Live Music Showcases, Bedford Music Pub Simulcasts, and Dublin School of Event Management and Production Training.
. Diegoland - Diegoland Sim recreates the look and feel of the city of San Diego, California. Diegoland is a sister city (twinned town) to DublinSL and opened on 5th May, 2007. Its immediate popularity was due to its unique terraform and build emulating contemporary and early eras of San Diego architecture, and rural and urban terrains. Its Operating Plan provides for steady sustained growth and publicity through managed event growth and selected public relations opportunities with real world San Diegoans. Diegoland's business plan is modeled closely on that for DublinSL.
. Shamrogue Island - The success and recurring positive publicity of DublinSL have lead to new funding for growth being provided by real world patrons. Shamrogue Island is the first of several new sims ordered for DublinSL, and creates in virtual reality an advertising project proposed in real life for extensive commercial and residential development on a shamrock-shaped man-made island in Dublin Bay.
. [DAILY TRAFFIC AND MEDIA HITS AS OF AUGUST 2007 WILL BE PROVIDED HERE]

Case Study - Evolution of Scale Modeling for Efficient Resource Use
. Dublin Scale Modeling and Lessons Learned (List of Lessons Learned re Prim Use)
. Diegoland Scale Modeling with Lessons Applied and Additional Lessons Learned (Data Showing Improved Prim Use)
. Dublin 2 - Shamrogue Island Scale Modeling (Data Showing Improved Prim Use)
. [MODEL VS. FINAL IMAGES AND PRIM USE DATA WILL BE PROVIDED HERE]

Case Study - Evolution of Custom Terraforming for Aesthetic Look and Feel
. Dublin Terraforming and Lessons Learned (River and Pond, Flat Terrain)
. Diegoland Terraforming with Lessons Applied and Additional Lessons Learned (Seabed and River Modeling, Aesthetic Elevations and Waterways)
. Dublin 2 - Shamrogue Island Terraforming (Urban Overpass Areas, Shore Areas, Sub Sea Diveways)
. [IMAGES AND VIEWS AS OF AUGUST 2007 WILL BE PROVIDED HERE]

Summary of Learnings and Wrap Up
. Aesthetics Matter in Second Life!
. Sustainable Sims Need to be "Living Structures" (Immersive, Moody, Attention Getting, Detailed)
. Social Planning Matters in Second Life!  (Community Management, Event Management, Resource Management, Metrics Tracking)
. Sustainable Sims Need to Address Long Term Goals (Concept Promotion, Entertainment Promotion, Sales Promotion, Other)
. Commerce and Art Coexist in Sustainable Master Designs (Multi-Disciplinary, Collaborative; Architecture, Art, Commerce, Music, Theatre, Media, Technology and Humanities)
. Where To Find Out More (Master and Social Planning Displays and Data Online)

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